At Twinkle ChargeUp, we collect information that helps us provide better blockchain security services and educational content. We're transparent about what we gather and why we need it.

We use your information to deliver blockchain security services, provide educational resources, and maintain secure communications. Every piece of data serves a specific purpose in helping you achieve better security outcomes.

Your information helps us customize security recommendations, send relevant educational content, and provide technical support when needed. We also use aggregated data to improve our services and develop better security tools.

For businesses in Vietnam, we ensure our data usage complies with local regulations while maintaining international security standards. We never sell your personal information to third parties or use it for purposes unrelated to blockchain security.

We share your information only when necessary to provide our services or when required by law. Our approach prioritizes your privacy while ensuring we can deliver effective blockchain security solutions.

Trusted service providers who help us deliver security services may access limited information under strict confidentiality agreements. These partners include security tool providers, communication platforms, and educational content delivery systems.

In cases involving legal requirements or security threats, we may share information with authorities as required by Vietnamese law or international security protocols. We'll notify you of such disclosures when legally permissible.

We implement comprehensive security measures to protect your information using the same blockchain security principles we teach and recommend to clients. Your data receives enterprise-level protection through multiple security layers.

Our security infrastructure includes encrypted data transmission, secure storage systems, regular security audits, and restricted access controls. We continuously monitor for potential threats and update our protection measures based on emerging security challenges.

While we maintain robust security measures, no system is completely immune to threats. We prepare for potential incidents with response plans and will notify affected users promptly if any security breach occurs that could impact their personal information.

We retain your personal information only as long as necessary to provide services, meet legal requirements, or fulfill legitimate business purposes related to blockchain security.

Active user accounts and associated data are maintained while you use our services. After account closure, we keep essential information for up to three years to handle potential security issues, legal requirements, or service-related queries.

Certain information may be retained longer when required by Vietnamese regulations or international security standards. We regularly review stored data and delete information that no longer serves a necessary purpose.

Our blockchain security services may involve transferring data outside Vietnam to provide comprehensive protection and access to international security resources. We ensure these transfers meet appropriate protection standards.

When we transfer data internationally, we use contractual safeguards, adequacy decisions, or other approved mechanisms to maintain your information's security. Our international partners must meet the same privacy standards we maintain.

You can request specific information about international transfers that affect your personal data and the safeguards we use to protect it during these transfers.

We use cookies and similar technologies to improve your experience on our website, provide personalized security recommendations, and analyze how people interact with our educational content.

Essential cookies enable core website functionality and security features. Analytics cookies help us understand which educational resources are most valuable and how we can improve our security tools. You can control non-essential cookies through your browser settings.

We don't use cookies for advertising or share cookie data with third-party advertisers. Our tracking focuses solely on improving blockchain security education and service delivery.

Our blockchain security services are designed for adults and businesses. We don't knowingly collect personal information from individuals under 16 years of age without appropriate parental consent.

If we discover we've collected information from a minor without proper consent, we'll delete that information promptly. Parents or guardians who believe we may have collected their child's information can contact us for immediate review and deletion.

Educational content about blockchain security may be suitable for older students, but any data collection from users under 16 requires parental involvement and consent.

We update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. Significant changes will be communicated through email notifications and prominent website announcements.

We encourage you to review this policy regularly, especially before sharing new information or using new services. Continued use of our services after policy updates indicates acceptance of the revised terms.

If changes significantly affect how we handle your existing data, we'll provide additional notice and may request renewed consent where required by applicable privacy laws.